Services Frequently Asked Questions (FAQs)
Do you provide other design or website services other than what you have listed on your pages?
We certainly do. For example, we had a customer contact us one morning because she didn't like her navigation menu on the left side of her pages, she wanted it at the top. We made the changes to all 17 pages of her website within a day.
How long does it take to build a website?
How long does it take to build a house - depends on the house, right? The larger and more complex the website, the longer it takes. That's why we ask all the questions up front and provide you with a completion date for each project.
Do you do custom graphics?
If it's part of a website project or for a website, yes.
Do I have to sign a contract?
Yes, absolutely. A contract is the only way we can know the exact scope of the work we're expected to do. It also protects you the customer by having something in writing you can judge our finished product by.
How much will I have to pay up front?
The ONLY fees we collect up front are fees for purchasing a domain or for a hosting plan. Everything else is paid for only after you see it work and accept it. See the item below for better idea of how this works.
Can you give me an idea of how a typical web design/hosting request works and how long it takes?
Each request is different of course, but when a customer wants a new domain, a website, and a hosting package, it takes about 4 days for the whole process -provided- they have a good idea what they want and they have content ready to go to be put on the site. The domain purchase and the hosting package can happen right away, however it takes a couple days for the domain name to be usable on the internet (DNS propagation period).
While that is going on, we can typically get your website built. Honestly, most people want a website but haven't taken the time to write down exactly what they want to say on it, and this is usually the biggest delay, waiting for them to write the copy. If you're ahead of the curve here and have taken the time to think about what your website will say, we can typically turn a design around in about 2 days. So the typical time is 2 days plus time for the content to be obtained from you.
The other thing that effects turn-around time is the degree of complexity of the design. You shouldn't expect a commercial, product-selling, credit card tranacting website to take the same time as a simple site that's just for posting information and a few pictures. A fully-functional commercial site requires a week or so, that's because it is far more complex and it has to be thoroughly tested first. Those are not steps one can skip.